Terms of Service

1. Acceptance of terms

By using the InviBook application, you accept these Terms of Service. If you do not agree with them, do not use the service. The service is provided by:

2. Description of the service

InviBook is software as a service (SaaS) for online appointment booking. It gives businesses their own booking page, a calendar, automated reminders, and, where active, deposit collection and online payment.

3. Account

Registration is required to use most features. You are obligated to provide accurate information, keep your credentials confidential, and are responsible for all activity on your account. Notify us immediately of any unauthorized access.

Who may use InviBook. InviBook is offered to businesses and to self-employed professionals who genuinely provide the services they publish, and who are registered or otherwise permitted to carry on that activity where they operate. By registering you confirm that the business exists, that you are authorised to act for it, and that the name, activity, contact details and address you enter describe it accurately.

Accounts opened for a business that does not exist or does not operate, accounts that impersonate someone else, and accounts opened to test, resell, or use the service for anything other than taking bookings for your own business are not permitted. We may at any time ask you for reasonable proof that the business exists and is yours — a registration number or another publicly available record, for example — and may suspend the account until we receive it.

4. Plans, pricing, and payment

InviBook operates on a freemium model: the free plan is permanently free, with no time limit and no requirement to enter a card. Paid plans (Business, Pro) add advanced features and are charged according to the prices listed on the Pricing page.

Reminders and messages: automated reminders are sent via email, WhatsApp, and SMS. Email reminders are included; for WhatsApp and SMS, the first 50 messages per month are free, after which the sending cost per message is charged according to the applicable price list. We may change prices with prior notice. Where applicable, statutory taxes may be added to the prices.

5. Acceptable use

You agree not to use the service for unlawful acts, sending unsolicited messages (spam), infringing the rights of third parties, attempting unauthorized access, or interfering with the operation of the system. You are responsible for sending reminders and messages only to clients who expect them and in compliance with data protection and electronic communications regulations.

6. Your content

You retain all rights to the data and content you enter (e.g., logo, service names, client data). You grant us a limited license to process that content solely for the purpose of providing the service. You are responsible for the lawfulness of the client data you enter and for having an appropriate legal basis for processing it.

7. Third-party integrations

The service may connect to third-party services (e.g., Google Calendar, payment processors, messaging providers). Use of those services is also subject to their own terms and privacy policies. We are not responsible for the operation, availability, or conduct of third-party services.

8. Service availability

We strive to keep the service continuously available, but we provide it "as is" and "as available." We may perform maintenance, make changes, or cause temporary interruptions. We do not guarantee uninterrupted, error-free operation.

9. Suspension and termination

You may close your account at any time. We may suspend or terminate an account in the event of a breach of these terms, abuse, or non-payment. Upon termination, the right to use the service ends; the handling of data is governed by our Privacy Policy.

We may suspend or close an account immediately and without prior notice where we reasonably conclude that the business is not real or is not yours, that the information you provided is false, or that the account is being used for fraud, for unlawful purposes, or in a way that harms other users, their clients, or us. A suspension makes the booking page and the backoffice unreachable and stops any further subscription charges; we will tell you by email why the account was suspended.

If you believe we got it wrong, write to us at [email protected] and we will review the decision. Where a suspension proves to be unfounded, we reinstate the account.

10. Limitation of liability

To the maximum extent permitted by law, Invictus Softwares d.o.o. is not liable for indirect, incidental, or consequential damages, lost profits, or loss of data arising from the use of or inability to use the service. Our total liability is limited to the amount you paid for the service in the 2-month period before the damage occurred.

11. Indemnification

You agree to indemnify Invictus Softwares d.o.o. for claims and damages arising from your breach of these terms or unlawful use of the service.

12. Changes to the service and terms

We may change the service and these terms in order to improve them or to comply with regulations. We will publish significant changes on this page; your continued use of the service after the changes means you accept them.

13. Governing law and disputes

These terms are governed by the law of the Republic of Serbia. Disputes fall under the jurisdiction of the court with subject-matter jurisdiction at the service provider's registered seat, unless mandatory regulations provide otherwise.

14. Contact

For questions about these terms, write to us at [email protected].